Product Information
All products at Blue Flower Art are of a downloadable nature, and are provided in compressed/zipped (.zip) format. This file format will require a program such as Winzip to unpack or uncompress them. The reason for this is not only to try and keep the size of the files as small as possible for download, but also to neatly contain the content of your download in the one file/s. You can download a free trial of Winzip from http://www.winzip.com, or if your operating system is Windows XP or later, you should have an inbuilt uncompress option when right-clicking on the file.
All products at Blue Flower Art are of a downloadable nature, and are provided in compressed/zipped (.zip) format. This file format will require a program such as Winzip to unpack or uncompress them. The reason for this is not only to try and keep the size of the files as small as possible for download, but also to neatly contain the content of your download in the one file/s. You can download a free trial of Winzip from http://www.winzip.com, or if your operating system is Windows XP or later, you should have an inbuilt uncompress option when right-clicking on the file.
All downloadable products will be available for 168 hours after payment has been received. If you have any problems downloading your products, please email us. Your items will be available for download immediately after your payment has been processed by Paypal.
Shipping
As the products in the shop are of a downloadable nature, no postage/shipping will be added to your order.
Returns
We adhere to a strict policy, and do not accept returns or refunds on downloadable goods once purchased, so please choose carefully. If the products are defective in any way, please contact us and we will work with you to resolve the problem. We reserve the right to replace or repair the item or issue a refund at our sole discretion. If you have any problems or questions, please email us.
Resets
We do not provide a back-up service. It is your responsibility to back up your downloaded purchases. Resetting orders/downloads is a time consuming process and although we will try to help you as much as possible with resetting your downloads if we can, we will not be able to do so under the following circumstances:
Shipping
As the products in the shop are of a downloadable nature, no postage/shipping will be added to your order.
Returns
We adhere to a strict policy, and do not accept returns or refunds on downloadable goods once purchased, so please choose carefully. If the products are defective in any way, please contact us and we will work with you to resolve the problem. We reserve the right to replace or repair the item or issue a refund at our sole discretion. If you have any problems or questions, please email us.
Resets
We do not provide a back-up service. It is your responsibility to back up your downloaded purchases. Resetting orders/downloads is a time consuming process and although we will try to help you as much as possible with resetting your downloads if we can, we will not be able to do so under the following circumstances:
- more than 60 days have passed since you purchased the product
- the product is no longer in the store
- the product was freebie/gift
- the designer that made the product is no longer selling from our store
